How AI Can Help Build More Intentional Meetings
The good news? Organizations can use AI to help create a more thoughtful meeting culture—with fewer, better check-ins; clearly defined agendas and follow-ups; and purposeful engagement. People can quickly access summaries of missed meetings and ask Microsoft Copilot for key takeaways, action items, and next steps—”a huge time-saver,” Herskowitz says.
A more intentional meeting culture helps the bottom line: Keep in mind that a one-hour meeting with five people who make $100,000 a year costs $350, according to a calculator from Harvard Business Review. Multiply that across the organization, and those sums add up fast. Anecdotally, business leaders say better meetings have other benefits, too, from reducing employee frustration to speeding up problem-solving. Here’s how AI can help improve meetings—now and in the future.
Prep for success: As a product executive, a big part of Herskowitz’s job is meeting with customers—and there’s often little time to prepare. So she uses Copilot to quickly surface the background she needs. “I often ask Copilot to show me all the relevant emails, chats, and documents about the customer and our previous interactions. It helps me get up to speed so that I can best address customer questions,” Herskowitz says. Copilot can pull data from across all your work tools—emails, meetings, chats, documents, and more—which saves you time in searching for and compiling the information you need.
Sharpen the agenda: When people are busy, they don’t do enough to plan for meetings, “especially when it comes to expressing the meeting goal,” says Sean Rintel, a Senior Principal Researcher at Microsoft who has studied collaboration for more than a decade. “Lo and behold, we have lots of ineffective meetings.” To fight that tendency, use AI to draft a better meeting invitation that includes an agenda. Tell Copilot about your meeting, then ask it to craft an invitation that clearly articulates the goal, and includes specific agenda items and desired outcomes, Rintel suggests.
Free up calendars: Dr. Carrie Goucher, founder of the consultancy FewerFasterBolder, has a saying: Consult wide, meet small. Instead of bringing a large group of 10 or more people into a decision-making meeting, leaders might prepare in advance by gathering feedback from the broader team (asking Copilot to synthesize responses if they are particularly numerous), then inviting a small group who will represent those views and make the final call. It’s one way to “reduce meeting load and make enough space so that people can do their real thinking work in the working day, not at home at 10 o’clock at night,” Goucher says. Having a smaller meeting also enables more candid conversation.
It also allows others to cut down on unnecessary meetings. According to our 2023 Work Trend Index, the top reason meetings were worthwhile was, “I will receive information that will help me do my job better.” Because AI turns meetings into more than just a fleeting moment of time, it liberates people from attending an hour-long sync to get one minute of job-critical insight. Instead, they can query Copilot about what they missed—and you can keep your meeting to only the essential players.
Get feedback in real time: Worried you’re talking too much in a meeting? Not enough? Copilot can let you know. During meetings, Goucher also asks Copilot questions like: Can you tell me the pros and cons of this person’s suggestion? What question could I ask to help us make progress? How can we speed up this decision? Who hasn’t spoken much? Who has spoken the most today? As Goucher says, Copilot can be “a sort of personal meeting coach.”
Free up calendars: Dr. Carrie Goucher, founder of the consultancy FewerFasterBolder, has a saying: Consult wide, meet small. Instead of bringing a large group of 10 or more people into a decision-making meeting, leaders might prepare in advance by gathering feedback from the broader team (asking Copilot to synthesize responses if they are particularly numerous), then inviting a small group who will represent those views and make the final call. It’s one way to “reduce meeting load and make enough space so that people can do their real thinking work in the working day, not at home at 10 o’clock at night,” Goucher says. Having a smaller meeting also enables more candid conversation.
It also allows others to cut down on unnecessary meetings. According to our 2023 Work Trend Index, the top reason meetings were worthwhile was, “I will receive information that will help me do my job better.” Because AI turns meetings into more than just a fleeting moment of time, it liberates people from attending an hour-long sync to get one minute of job-critical insight. Instead, they can query Copilot about what they missed—and you can keep your meeting to only the essential players.
Get feedback in real time: Worried you’re talking too much in a meeting? Not enough? Copilot can let you know. During meetings, Goucher also asks Copilot questions like: Can you tell me the pros and cons of this person’s suggestion? What question could I ask to help us make progress? How can we speed up this decision? Who hasn’t spoken much? Who has spoken the most today? As Goucher says, Copilot can be “a sort of personal meeting coach.”
Let AI do the note-taking: “I used to be one of those people who furiously takes notes, all through meetings,” Herskowitz says. But in her quest to capture everything, she wasn’t always fully present for the conversation. Now she relies on Copilot, asking simple questions after the call: What were the key points from this meeting? What are the follow-ups? Were any decisions made? Knowing that Copilot is keeping track of everything, Herskowitz says, “I can really focus on the discussion and be engaged.”
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